Frequently Asked Questions

Here are some answers to the most common questions I get asked.

I am registered with the London Assay office which means that alongside the purity mark there is my very own maker's mark (EP in a diamond) and a panther, the symbol for Goldsmith's, London.

I hallmark pieces over 7.78g - the legal weight at which silver has to be hallmarked.

However if this is something you would like adding to a piece then it can be done at an additional cost of £30.

You can contact us in a number of ways:

  • Email - [email protected]
  • Using Messenger on any of the social media channels is the quickest way to get a response

Yes you can collect for free if you live near Sowerby Bridge, West Yorkshire.  

Complete the online checkout and select 'local collection or delivery' after filling out your address details, ensure you give me a way to contact you and I will get in touch.

If I am not too busy then I often can drop off your purchase on one of my walks

Upcoming stalls & events:

  • Halifax Maker's Market - Saturday 15th June 2024
  • Ripponden Christmas Market - 7th December 2024

At the moment I don't have my jewellery in any shops. But please get in touch if you are interested in stocking my jewellery. [email protected]

 

If you change your mind about a purchase, you are entitled to return the order (providing it is in its original condition & packaging) within 14 days of it arriving. You are responsible for the cost of the return. Please contact [email protected] and a return address will be provided.

Please note: Custom made orders and pierced earrings (due to hygiene reasons) are exempt from this policy.

It is recommended that returns are sent with Royal Mail’s Special Delivery service as responsibility cannot be accepted by Esther Priestley Silver Jewellery for returns lost in the post. A prompt refund of the price of the products will be issued once the item has been received. The payment method used for the original purchase will be credited with the original price, but it may take up to 14 days for it to appear in the account.

Read more in the Returns & Refunds Policy

The best way is to keep it in an airtight container when you are not wearing it. But if it does tarnish then you need to polish it with a silver jewellery cloth. Buy one here. 

See my blog post with more information.

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Still Have a Question?

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A commission piece, with the design based on lizard skin & footprints - by Esther Priestley