Frequently Asked Questions
Answers to some of our most common questions
Can I cancel my order?
You you can if it hasn't yet left the workshop, otherwise you will need to return it. See the terms & conditions for full details.
How do I keep my silver jewellery sparkling?
The best way is to keep it in an airtight container when you are not wearing it. But if it does tarnish (go black) then you need to polish it with a silver jewellery cloth. I sell these for £5.
How do I get in touch?
You can email but the quickest response will be via messenger on facebook or instagram
How do I return an item?
If you change your mind about a purchase, you are entitled to return the order (providing it is in its original condition & packaging) within 30 days of it arriving. You are responsible for the cost of the return. Please contact [email protected] and a return address will be provided.
Please note: Custom made orders and pierced earrings (due to hygiene reasons) are exempt from this policy.
It is recommended that returns are sent with Royal Mail’s Special Delivery service as responsibility cannot be accepted by Esther Priestley Silver Jewellery for any returns lost in the post. A prompt refund of the price of the products will be issued once the item has been received. The payment method used for the original purchase will be credited with the original price, but it may take up to 14 days for it to appear in the account.
Read more in the Returns & Refunds Policy
How long will my order take to arrive?
Your order will be packed and posted within 3 working days of your order being placed. However in reality they are often dispatched the same day. How long it takes to reach you then depends on the postage you select on checkout.
I live locally can I collect a website order ?
Yes you can collect for free if you live near Sowerby Bridge, West Yorkshire.
Complete the online checkout and select 'local collection or delivery' in the postage section. Ensure you leave a way to contact you and Esther will get in touch.
Is Esther Priestley Silver Jewellery Hallmarked?
As standard only pieces over 7.78g - the legal weight at which silver has to be hallmarked are sent off to the London Assay Office to be Hallmarked. However if this is something you would like adding to a piece then it can be done at an additional cost. Please get in touch to find out the current costs and turn around times.
Alongside the purity mark (925 for Sterling Silver, 958 for Britannia Silver or 999 for Fine Silver) Esther's unique maker's mark (the initials EP inside a diamond) togther with a panther, the symbol for Goldsmith's, London will be added.
You can learn more about the history of hallmarking and the process here.
